Does Undip provide hosting?
Undip provides hosting with the domain xxx.undip.ac.id for Unit, Faculty or Study Program websites.
Does Undip provide internet?
All Undip academics get wifi facilities while they are at Diponegoro University with SSID UNDIP-Open, UNDIPConnect, UNDIPakses, and Eduroam.
Here are the differences:
- UNDIPConnect = wireless connection using 802.1x security for Undip’s internal academic community (Lecturers, Staff and Students)
- UNDIPAkses = wireless connection using 802.1x security for Undip’s external academic community
- Eduroam = wireless connection using 802.1x security for users who have registered on the Eduroam community network
What are Undip accounts?
Undip accounts include email accounts, Undip blog accounts and Undip SSO accounts.
An email account consists of:
- @staff.undip.ac.id, @students.undip.ac.id, and @lecturer.undip.ac.id obtained when registering for Undip SSO
- @live.undip.ac.id is obtained by registering with DSTI.
What are the software services?
1. Provision of licensed applications and software such as Microsoft, MATLAB for academics
2. Development of applications and information systems to support academic and administrative activities.
What IT services are available at Diponegoro University?
The IT services that are usually available include:
- Internet access and campus Wi-Fi
- Academic Information System (SIAP)
- Institutional email
- E-learning (LMS)
- IT Helpdesk services
- Website and hosting for work units
- University Information System
- Institutional cloud storage services
How do I get an institutional email account?
Students and lecturers will get an institutional email account after initial registration or onboarding. If you haven’t received one, you can contact the IT helpdesk by bringing/uploading proof of identity (NIM/NIP and KTP).
What should I do if I forget my SSO or email account password?
Please reset your password via the independent reset page if available, or contact the IT helpdesk service via the official portal or come directly to DSTI by bringing your identity card.
Does Diponegoro University provide free Wi-Fi? How to access it?
Yes, Diponegoro University provides free Wi-Fi in the campus area. Students and lecturers can log in using an institutional account (SSO). SSID information and login guides are available on the official DSTI website.
How do I contact IT services if I experience technical problems?
Please contact us via:
- IT helpdesk portal (helpdesk.undip.ac.id)
- IT helpdesk email (helpdesk@live.undip.ac.id)
- WhatsApp Helpdesk Number:
- Application Support: 0851-6566-0339 (Chat WA Only)
- HelpIT: 0851-1725-4449 (Chat WA Only)
- Or come directly to the DSTI office during working hours
Are data backup services available for lecturers and staff?
Yes, cloud storage services or institutional storage servers are provided. Make sure to routinely perform backups and follow applicable data security guidelines.